Holiday Season FAQs
What are Your Holiday Hours?
Winnie & Ethel’s will be open for normal service except on the days listed below.
- Veteran’s Day | Monday, November 11, 2024 – OPEN from 8 am to 2 pm
- Thanksgiving | Thursday, November 28, 2024 – CLOSED
- Black Friday | Friday, November 29, 2024 – CLOSED
- Christmas Eve | Tuesday, December 24, 2024 – CLOSED
- Christmas Day | Wednesday, December 25, 2024 – CLOSED
- New Year’s Eve | Tuesday, December 31, 2024 – OPEN from 8 am to 2 pm
- New Year’s Day | Wednesday, January 1, 2025 – CLOSED
Do You Offer Holiday Catering?
Yes, Winnie & Ethel’s offers standard and holiday catering to meet your dining needs!
Standard Catering may be ordered any time of year with a 2-day lead, and orders can be placed and paid for online for pick-up or delivery.
Holiday Catering is available November 1- November 25, 2024 and November 30 – December 23, 2024. Orders may be placed and paid for online with 2 days’ lead time.
Can you Host Private Events?
Absolutely! Winnie & Ethel’s would be delighted to host your private event. Our venue can accommodate up to 96 guests, including counter seating, or 87 without it. With a full-service bar and a diverse menu featuring breakfast, lunch, dinner, desserts, and specialty coffee beverages, we can create customized private event packages tailored to your group’s preferences.
Complete our Private Event inquiry form and a member of our team will respond within two (2) business days (excludes weekends and holidays).
Do you accept large party (10+) reservations for weekend brunch during the Holiday Season?
During the busy holiday season, November 1 – December 31, 2024, Winnie & Ethel’s requires reservations and a deposit for all parties of 10 or more. Complete this simple form to submit your large party booking request.
While we strive to accommodate all reservations, we cannot guarantee availability for same-day or next-day bookings on weekends and encourage large parties to book well in advance of their desired weekend brunch date.
Regrettably, we may be unable to accommodate walk-in groups of 10 or more, even if tables are open or if the party is willing to join our waiting list. Unexpected large groups during weekend brunch can cause delays in the kitchen, impacting food delivery times for other guests. Walk-in parties may be seated or added to our waitlist at the discretion of the staff on a case-by-case basis.
A service charge of 22.5% will be applied to groups of 8 or more.
Tell me AbouT Your Seasonal Holiday Coffee!
Winnie & Ethel’s is excited to offer our first-ever seasonal holiday coffee blend, Warm Embers, produced in collaboration with Mothership Roasters. Warm Embers blends Columbian and Costa Rican beans, producing notes of rich chocolate, bright orange zest, and ground clove, and pairs well with our Dark Cherry French Toast and our Country Omlet.
It will be available as our seasonal drip coffee from November 1 – December 31, 2024, and guests can add a 12 oz bag to any purchase, takeout or delivery order for $23 to enjoy the cozy flavors at home!
Can I purchase Gift Cards Online?
You sure can! This holiday season, treat your friends, loved ones, or even yourself to the gift of Winnie & Ethel’s. Visit our online gift card marketplace to purchase and send your gift cards electronically today.
Everyday FAQs
What are Winnie & Ethel’s Downtown Diner hours?
Winnie & Ethel’s Downtown Diner is open seven days a week. We anticipate extending hours to include dinner service in early December 2024.
- Monday | 8 a.m. – 2 p.m.
- Tuesday | 8 a.m. – 2 p.m.
- Wednesday | 8 a.m. – 2 p.m.
- Thursday | 8 a.m. – 2 p.m.
- Friday | 8 a.m. – 2 p.m.
- Saturday | 8 a.m. – 4 p.m.
- Sunday | 8 a.m. – 4 p.m.
What methods of payment does the diner accept?
Winnie & Ethel’s accepts cash, credit cards, and wireless (Apple, Google) pay.
Is free parking available?
Yes, there is free parking to all Huntridge Center patrons directly in front of and around the diner.
Are restrooms available?
Yes, Winnie & Ethel’s has two gender neutral restrooms available for our guests.
What is Winnie & Ethel’s Downtown Diner’s policy on pets/animals?
WE adore furry friends and welcome all service animals and family pups who are well behaved. If your dog is too excited or distriburing other guests or animals, we may ask that they come back to dine with us another time.
Does Winnie & Ethel’s Downtown Diner have a dress code?
Winnie & Ethel’s welcomes all diners, whether you want to keep it casual, or have a snazzy, dressed up day ahead of you!
Does Winnie & Ethel’s Downtown Diner have outdoor seating?
Currently, W&E does not offer outdoor seating.
Does Winnie & Ethel’s Downtown Diner offer any vegetarian or vegan options?
Due to the nature of our food (1940s’ era diner classics) our vegan options are limited, but fear not – we’ve got a variety of vegetarian selections and will do our very best to work with our vegan friends!
Is bottomless coffee really 25¢?
Bottomless coffee is $4 daily and 25¢ all day on the 25th of each month with any entree purchase of an entree priced at $11 or more.
Not hungry? No problem, you can still purchase a bottomless cup of coffee for only $4.00. (Same restrictions apply.)
Does Winnie & Ethel’s Downtown Diner offer plant-based milk options?
Due to the nature of our food (1940s’ era diner classics), we do not offer plant based milk options. However, you can always enjoy your coffee black or enjoy fresh squeezed orange juice, pop, beer, liquor, or good old-fashioned water.
What if I have a food allergy?
To ensure a safe and enjoyable dining experience, kindly inform your server of your allergy upon arrival at your table. Rest assured that our team will promptly communicate your dietary restrictions to the kitchen for your peace of mind.
Is Winnie & Ethel’s handicapped accessible?
Yes, Winnie & Ethel’s is ADA compliant, and we offer ADA accessible seating.
DoES Winnie & Ethel's accept delivery orders?
Online Ordering FAQs
When is online ordering available?
Online ordering is available seven days a week from open to 15 minutes prior to our scheduled closing time. During periods of high-volume service in the restaurant, we may suspend online ordering. We apologize for any inconvenience this may cause.
What is the delivery radius for online ordering?
Our online ordering delivery service is provided in partnership with Door Dash delivery. They set the distance limitations which can vary based on demand and driver availability. If you are more than 5 miles from Winnie & Ethel’s, we encourage you to enter your address on the online order page to confirm whether delivery service is available on a given day or time.
Can I still place orders over the phone?
We have shifted all takeout and delivery orders to online ordering. If you are physically at the restaurant and prefer to place a to-go order from your table or the bar, you can still do so.
Can I pay for my online order when I pick it up/it is delivered?
No, all online orders must be paid for when you place your order.
What happens if I do not arrive before Closing Time to pick-up an online order?
We offer a 15-minute grace period after our scheduled closing time for online takeout order pick-up. If you do not arrive by 15 minutes after our scheduled closing time, we may not be able to honor your order pick-up and no refunds will be provided except in the case of extenuating circumstances.
Can I order Winnie & Ethel’s products through third-party delivery apps or websites?
No, Winnie & Ethel’s online ordering is exclusively available on our official website. We are not partnered with any third-party online ordering services. Please visit our website, www.winnieandethels.com, to place your takeout or delivery order directly with us.
Can I choose between takeout and delivery for my online orders?
Yes, you can choose takeout or delivery for your online orders. Guests can select the option that works best for them. Please note that a delivery fee of $7.49 will be added for the delivery option.
Can I Order alcoholic beverages online?
No, alcoholic beverages are not available for purchase via online ordering, whether for takeout or delivery.
What should I do if my delivery order does not arrive or is incorrect when it arrives?
If your delivery order does not arrive, please begin by contacting Winnie & Ethel’s at (725) 205-1831 to confirm the order was picked up. If it was picked up but has not been delivered, please contact Toast customer service at (855) 973-1040 for additional information. Winnie & Ethel’s is unable to troubleshoot order delivery issues after an order is collected by a delivery driver.
If your order arrived sealed with a Winnie & Ethel’s’ branded sticker and it is incorrect, please contact us at (725) 205-1831 for further assistance. Please note that we are unable to ensure the temperature of food if delivery is delayed or in the event that the delivery address is far removed from the restaurant.
If you order arrived with the seal broken or no seal, please contact Toast customer service at (855) 973-1040. All refunds due as a result of failed delivery or order error in the case of an unsealed bag must be issued by Toast.
